Chicken chain KFC has sought to draw a line under a week of biting headlines spurred by a nationwide chicken shortage by issuing a full-page apology to its customers, team members and franchise partners in today’s (23 February) issues of Metro and The Sun.
Having a little fun with its own three letter acronym branding in the process, the fast food giant acknowledged that a dearth of fried chicken was hard to stomach but that its new delivery partner was on the case – winning praise for its crisis management from Frank PR founder Andrew Bloch in the process.
KFC apologises with a full page ad in today's Metro. A masterclass in PR crisis management.
Andrew Bloch (@AndrewBloch) February 23, 2018
KFC wrote: “A chicken restaurant without any chicken. It’s not ideal. Huge apologies to our customers, especially those who travelled out of their way to find we’re closed.
“It’s been a hell of a week, but we’re making progress, and every day more and more fresh chicken is being delivered to our restaurants. Thank you for bearing with us.”
The creative was developed by its creative agency Mother.
from The Drum: http://www.thedrum.com/news/2018/02/23/kfc-says-fck-responsive-print-ad-after-restaurants-kick-the-bucket