Founded over a century ago, Mars Inc has seen its fair share of new technologies that have transformed the face of marketing and society at large. In the latest edition of Convene. Challenge. Change., an editorial partnership between The Drum and the 4A’s, the iconic food brand and its agency partner Omnicom discuss the power and perils of AI-powered marketing.
Frank C Mars, founder of Mars Inc, started selling candy bars in 1911, before the invention of the FM radio. The company introduced M&M’s in 1941, well before most American households had a color TV. Starburst has been around since 1960, decades before the dawn of the internet.
In other words, Mars – whose portfolio of brands includes other household names like Snickers and Milky Way – has co-evolved to a significant degree with the modern technological landscape. Now, the company is beginning to embrace a still-emerging technology that, some might argue, is more revolutionary than the radio, TV or perhaps even the internet: generative AI.
The organization is in very good company in this regard. Over the past year and a half or so, a huge number of brands have begun to leverage generative AI to, for example, boost internal productivity or spice up their marketing campaigns. Some of these brands, like Mars, hail from the food and beverage industry.
According to Rankin Carroll, chief brand officer at Mars, generative AI should be regarded by brands as being much more impactful than one of the other tech trends that recently swept across the marketing industry. “This is different than the metaverse, [which] just didn’t get to scale,” he said during a recent conversation with Alysson Scartz, executive vice-president and global client lead at Omnicom – Mars’s agency partner – and Marla Kaplowitz, president of the 4A’s.
”I think we’re gonna get there, and it’s not going away, but I think the expectation for [the metaverse’s immediate] impact was probably a bit out of whack.”
Conversely, with generative AI, Carroll says that brands can achieve both scalability and impactful work “quite immediately.”
Read more at The Drum
SCREENCHOW 